A friendly overview of the people behind Okino's tech support and products.

What is the fastest way to get an answer to any Okino tech support question?

A Little Background and Some Insights into Okino Technical Support:

From its inception in 1988 Okino has long been an active developer and provider of CAD conversion software that has helped to bridge the CAD-world with the non-CAD animation and visual simulation worlds. The following are answers to very common questions posed by our users over the last decade and a half.

What is the best method to import from a specific CAD file format?

How do I do an ideal import from Pro/Engineer, IGES or STEP from other CAD packages?

My models are imported too large or too small. Why?

Why does my imported model have a large number of objects named “Face #1, Face #2, etc”?

How do I import from AutoCAD or Revit?

How do I import from I-DEAS or Unigraphics?

How do I import from Microstation?

How do I convert models to/from MAXON's Cinema-4D?

What advice do you have for importing CAD models into Lightwave 9.5 or older?

What advice do you have for importing CAD models into Lightwave 9.6 or newer?

If I have a truly massive assembly in native Pro/Engineer file format how can I reduce its complexity?

I am finding cracks between surfaces of my CAD model after import. How can I reduce or eliminate them?

If I import a DXF or DWG file nothing appears in the view windows yet there is geometry listed in the Selector Window.

Can I import 600MB of solids data into 3ds max, Maya or Lightwave?

Importing an IGES file via the Okino IGES importer appears to have lots of square planes in it. Why?

Importing models into Maya which have a large number of polygons takes forever. What is wrong?

What advice do you have on importing massive CAD files?

This group contains the most often asked questions about installation and configuration of Okino software.

What do I need to do prior to starting the installation process?

Additional Info for Windows Vista/Seven/Server-2008 Users

Manual Un-Installation of Okino Products

How do I show the PolyTrans or NuGraf registration dialog box?

I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong?

How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product?

What video card and video resolution is recommended?

Buggy OpenGL Video Drives

Resetting Docking Window Placement or Order

Every copy of Okino's NuGraf & PolyTrans software come bundled with a special plug-in system for 3ds Max. These plug-ins allow 3ds Max to import and export all of the supported Okino 3D file formats from within the 3ds Max user interface.

I cannot get my PolyTrans-for-3dsMax plug-ins to execute.

What is the best way to exchange complete scenes between 3ds Max and Maya?

Where can I find information about importing CAD files into 3ds Max?

Can the PolyTrans-for-3dsMax plug-in system be used within 3ds VIZ?

Do you support bidirectional animation conversion within 3ds max?

Do you support skinning (skeleton deformations) to/from 3ds max?

I upgraded to a new version of 3ds Max and now the PolyTrans plug-ins do not work.

Why must I own a copy of 3ds Max to have PolyTrans/NuGraf handle the .max file format?

This group provides common answers to questions about Okino's PolyTrans-for-Maya plug-in system. This native plug-in system for Maya allows all of the PolyTrans 3D file formats to be executed directly inside the Maya user interface. A good product overview can be found by clicking here.

I cannot get my PolyTrans-for-Maya plug-ins to execute.

What is the best way to exchange complete scenes between 3ds Max and Maya?

Where can I find information about importing CAD files into Maya?

Importing a models into Maya which have a large number of polygons takes forever. What is wrong?

How do I add a icon on my shelf to execute PolyTrans-for-Maya?

Do you support bidirectional animation conversion within Maya?

Do you support skinning (skeleton deformations) to/from Maya?

No camera animation data is being imported.

Imported animation has different keyframe values from the source 3D program, or there is jitter.

Can I export animated NULL hierarchies from Maya to 3ds Max?

Can I use PolyTrans-for-Maya while running the Maya command line version?

Can I perform batch conversions or use MEL scripting with PolyTrans-for-Maya?

This section provides common answers to issues relating to the import, optimization and export of 3D file formats.

When I convert a file I do not get the results I expect. What is happening?

What is the best format for importing or exporting 3d data?

A major aspect of Okino's PolyTrans software in the DCC market segment is our conversion of animation, skeletons (bones) and mesh skinning. We have much experience in this area of DCC based conversions and some of our internal FAQs are listed below.

No bones appear in Lightwave from data coming from Maya

A Maya skeleton imported into 3ds Max looks odd.

Some animation does not appear to export to the .bdf file format from 3ds Max. Why?

How do I convert scene data, animation, skinning, skeletons, etc. between 3ds Max and Maya?

No animation and/or skinning is converting between 3ds Max and Maya

This section details common questions to Lightwave related questions. The set of Lightwave import and export converters are some of the most used and most important to PolyTrans users. One of the most common uses of the Lightwave converters are to move data to/from Maya and 3DS MAX. Please do not hesitate to forward any questions you have about the Lightwave converters to support@okino.com.

Where can I find information about importing CAD files into Lightwave?

Do you convert skinned meshes and/or bones?

Why doesn't uv texture coordinates get output to Lightwave v5.6?

Okino's software development team has always placed #1 priority on fixing crashing problems with our software. This has lead to very stable and clean software releases. For stable software releases the most common problems that lead to crashes are buggy video drivers or mismatched software DLLs.

What help can I get from Okino to solve a crashing problem?

The software seems unstable and causes my machine to crash.

What else can lead to software crashes?

This section contains questions and answers about Okino's NuGraf software, mainly dealing with rendering and user interface issues.

How do I solve an "Out of Memory" condition?

How do I view error, warning or statistic information output by the program or its converters?

What is the secret to making realistic images?

Why do anti-aliased images take longer to render than non-anti-aliased images?

My rendered images have jagged edges in some locations. What is wrong?

Are there any limitations to the NuGraf software such as the maximum size of an image, the level of antialiasing, the number of lights/cameras/surfaces/textures or the number of objects in a scene?

This section provides answers to questions that don't fall into any other FAQ category, usually relating to generic usage or runtime questions.

Are there any limitations to the NuGraf or PolyTrans software such as the number of lights/cameras/surfaces/textures or the number of objects in a scene?

An Okino export converter reported an error that it could not locate a texture bitmap for conversion.

How do I view error, warning or statistic information output by the program or its converters?

How do I solve an "Out of Memory" condition?