Okino Knowledge Base and Frequently Asked Questions

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F.A.Q: Installation and Configuration

This group contains the most often asked questions about installation and configuration of Okino software.

1. How do I show the PolyTrans or NuGraf registration dialog box?
2. I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong?
3. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product?
4. What video card, video resolution and bit-depth is recommended?
5. Buggy OpenGL Video Drives
6. Resetting Docking Window Placement or Order

1. How do I show the PolyTrans or NuGraf registration dialog box? - Top

All Okino software users should be running at least a December 2001 version of software by this time (see 'Help/About' splash screen). The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box'.

Click on the 'Question not Answered?' link below to send email right now to Okino.
- Updated: October 1, 2007

2. I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong? - Top

You have installed the wrong product from the Okino CDROM. If you purchased NuGraf then you have accidentally installed PolyTrans, or if you purchased PolyTrans then you have accidentally installed NuGraf. The CDROM you have received contains all of Okino's products even though you purchased only one. - Updated: October 1, 2007

3. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? - Top

The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' from the Help menu.

- Updated: October 19, 2007

4. What video card, video resolution and bit-depth is recommended? - Top

Okino programs work best at resolutions of 1024x768 or greater. If you have a slow or old video card (non-accelerated) then the 256 color mode is recommended since much less information has to be sent to the video memory as compared to 24-bit mode. If you have an accelerated video card then True-Color (32000) or 24-bit (16 million) color mode might be preferable.

Accelerated video cards have come down drastically in price over the last few years. Thus, you should be running in 1024x768 (or greater) and 16 million (24-bit) video mode.

Version 4 and newer Okino software includes pixel shader support for NVIDIA and ATI video cards. This provides for "multi-texturing" whereby a texture, environment map and bump map can be displayed on an object in real time (depending on the number of 'texture units' your video card supports).

- Updated: October 19, 2007

5. Buggy OpenGL Video Drives - Top

If you select "OpenGL Shaded Mode" upon start-up and the software crashes immediately, or crashes after a file import process, then in every case the crash is due to a buggy video card driver. Please download and upgrade your video card's driver. If you do not have time to do this, delete "nugraf.ini" or "polytran.ini" from the Windows root directory, restart the software and select the "Non-OpenGL Wireframe" display mode. - Updated: October 19, 2007

6. Resetting Docking Window Placement or Order - Top

If the placement and/or order of the docking windows look all wrong (which should never occur) then please delete "nugraf.ini" or "polytran.ini" from the Windows root directory and re-start the software. Or, execute “Reset Docking Window Start-up Locations” from the “Window/Docking-Windows” main menu. - Updated: October 19, 2007

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This group contains the most often asked questions about installation and configuration of Okino software. 1. How do I show the PolyTrans or NuGraf registration dialog box? 2. I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong? 3. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? 4. What video card, video resolution and bit-depth is recommended? 5. Buggy OpenGL Video Drives 6. Resetting Docking Window Placement or Order

1. How do I show the PolyTrans or NuGraf registration dialog box? - Top

All Okino software users should be running at least a December 2001 version of software by this time (see 'Help/About' splash screen). The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box'.

Click on the 'Question not Answered?' link below to send email right now to Okino.
- Updated: October 1, 2007

2. I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong? - Top

You have installed the wrong product from the Okino CDROM. If you purchased NuGraf then you have accidentally installed PolyTrans, or if you purchased PolyTrans then you have accidentally installed NuGraf. The CDROM you have received contains all of Okino's products even though you purchased only one. - Updated: October 1, 2007

3. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? - Top

The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' from the Help menu.

- Updated: October 19, 2007

4. What video card, video resolution and bit-depth is recommended? - Top

Okino programs work best at resolutions of 1024x768 or greater. If you have a slow or old video card (non-accelerated) then the 256 color mode is recommended since much less information has to be sent to the video memory as compared to 24-bit mode. If you have an accelerated video card then True-Color (32000) or 24-bit (16 million) color mode might be preferable.

Accelerated video cards have come down drastically in price over the last few years. Thus, you should be running in 1024x768 (or greater) and 16 million (24-bit) video mode.

Version 4 and newer Okino software includes pixel shader support for NVIDIA and ATI video cards. This provides for "multi-texturing" whereby a texture, environment map and bump map can be displayed on an object in real time (depending on the number of 'texture units' your video card supports).

- Updated: October 19, 2007

5. Buggy OpenGL Video Drives - Top

If you select "OpenGL Shaded Mode" upon start-up and the software crashes immediately, or crashes after a file import process, then in every case the crash is due to a buggy video card driver. Please download and upgrade your video card's driver. If you do not have time to do this, delete "nugraf.ini" or "polytran.ini" from the Windows root directory, restart the software and select the "Non-OpenGL Wireframe" display mode. - Updated: October 19, 2007

6. Resetting Docking Window Placement or Order - Top

If the placement and/or order of the docking windows look all wrong (which should never occur) then please delete "nugraf.ini" or "polytran.ini" from the Windows root directory and re-start the software. Or, execute “Reset Docking Window Start-up Locations” from the “Window/Docking-Windows” main menu. - Updated: October 19, 2007

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