F.A.Q: Installation and Configuration

This group contains the most often asked questions about installation and configuration of Okino software.

1. What do I need to do prior to starting the installation process?
2. Additional Info for Windows Vista/Seven/Server-2008 Users
3. Manual Un-Installation of Okino Products
4. How do I show the PolyTrans or NuGraf registration dialog box?
5. I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong?
6. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product?
7. What video card and video resolution is recommended?
8. Buggy OpenGL Video Drives
9. Resetting Docking Window Placement or Order

1. What do I need to do prior to starting the installation process? - Top

These notes are provided verbatim from the Okino software installation instructions which are provided to each new customer. These notes are subject to change as new versions of Windows come to market.

a] Windows Vista & Seven users: run installer as "administrator" and disable "UAC". See the "Vista/Seven" information in a corresponding FAQ Manager entry.

b] If you have an older version of PolyTrans installed on your machine already then please uninstall it first. This is important. You can perform the un-install from the Add/Remove control panel applet or from the PolyTrans "START" menu entry.

c] If the installer asks you "Do you want to perform an upgrade of PolyTrans", answer "No", exit and un-install PolyTrans from your computer first.

d] If you receive a -1612 error then see the simple solution elsewhere in the FAQ Manager on how to un-install PolyTrans using the command line 'msiexec'.

e] Error -1723 means that you need to install the "Windows Installer 3.1 Redistributable" from the Microsoft WEB site. http://support.microsoft.com/?id=893803

f] For all rare or odd Installshield installation related issues, please refer to this Okino WEB page: http://www.okino.com/conv/installshieldfixes.htm

NOTE: Installation issues are rare. Always run as the "admin"!

- Updated: June 25, 2010

2. Additional Info for Windows Vista/Seven/Server-2008 Users - Top

1) Okino software is fully "Win32" compliant to all versions of the Microsoft Windows operating system from Windows XP through to Vista/Seven/Server-2008. However, the following special cases are required to install and run the software on Vista/Seven/Server-2008:

1a) Make sure to install the software with full "administrator" privileges and turn off UAC ("User Access Control"). UAC is disabled by going into the "User" control panel applet and selecting the "Change User Account Control Settings". In Windows 7 the next dialog box will display a slider which you will want to set to "Never Notify".

1b) You will need to run the software in "administrator" mode so that third party plug-in modules can write to the Okino "vcplugin" directory.

2) Okino software uses the modern Microsoft "CHM" help file format. However, some third party plug-in modules for Okino software may still use the old "WinHelp" file format, for which you will need to download and install "WinHlp32.exe" from this Microsoft URL. Microsoft requires that this .exe file is to be downloaded from their WEB site only.

http://go.microsoft.com/fwlink/?LinkID=82148

3) If you receive 'Error 1402. Could not open key: UNKNOWN...' during installation or un-installation then please refer to the following Okino tutorial. This is due to incorrect registry permission settings, most often caused by an in-place upgrade of your operating system to Vista/Seven/Server-2008.

http://www.okino.com/conv/changing_windows_registry_permissions.htm

- Updated: June 25, 2010

3. Manual Un-Installation of Okino Products - Top

If you receive a -1612 error during un-installation of an existing Okino product then simply execute the following text on a DOS command line or via the "Run.." menu entry on the START button (you will need to be logged in with administrator privileges):

msiexec /uninstall {guid} REINSTALLMODE="" REINSTALL=""

You need to replace {guid} with one of the following strings:

PolyTrans commercial version installer
{D86BD140-E0A5-470D-BEE9-42C9D2CC1012}

NuGraf commercial version installer
{6F68494A-C2FE-4F4C-BB4A-4EACE1B73BF3}

Okino plug-ins super installer, commercial version
{C1717CAF-F589-4493-B9CC-7A49218233EF}

Okino plug-Ins super installer, demo version
{4DE79189-E5DD-49A0-914F-E40919AAB597}

Okino 'COM Clients' installer
{A52C58AD-1070-4959-8B27-A354B1661595}

Combined NuGraf/PolyTrans demo installer
{A21684A9-64C9-4714-AF1D-15D9C8CE5EBF}

JT installer
{E8960BB5-C83F-4680-8C82-EB37039C0302}

Spatial ACIS CATIA v4 and SAT importers
{B9A51247-771E-43FB-A5A8-7C7CCC7AF188}

Spatial ACIS CATIA v5 and SAT importers
{860EB648-2FE1-4160-A543-04A5B132F245}

If the command line execution reports an error, you will need to upgrade to Microsoft Windows MSI Installer v3 or newer. Go to http://www.microsoft.com and search for this file to download:

"WindowsInstaller-KB893803-x86.exe".
http://support.microsoft.com/?id=893803

If you receive 'Error 1402. Could not open key: UNKNOWN...' during installation or un-installation then please refer to the following Okino tutorial. This is due to incorrect registry permission settings, most often caused by an in-place upgrade of your operating system to Vista/Seven/Server-2008. Such errors are related to the Microsoft MSXML4 installation which presently exists on your machine.

http://www.okino.com/conv/changing_windows_registry_permissions.htm

If Microsoft Windows still believes the software is installed, even though it is not, perform the following operations. This will remove the corresponding PolyTrans info from the Microsoft internal "MSI Database". In reality this never occurs and you should not have to resort to this operation. It is provided for the sake of information disclosure.

1) Download this file anywhere:

http://www.okino.com/download2/windowsinstallercleanup.zip

or from Microsoft:

http://support.microsoft.com/kb/290301

2) Unzip and run the msicuu.exe application. Locate the Okino software reference you wish to remove from the MSI database and click "Remove".

3) Manually delete the PolyTrans files from your disk.

- Updated: June 25, 2010

4. How do I show the PolyTrans or NuGraf registration dialog box? - Top

All Okino software users should be running at least a December 2001 version of software by this time (see 'Help/About' splash screen). The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' in the help menu.

Click on the 'Question not Answered?' link below to send email right now to Okino.

- Updated: June 25, 2010

5. I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong? - Top

You have installed the wrong product from the Okino CDROM. If you purchased NuGraf then you have accidentally installed PolyTrans, or if you purchased PolyTrans then you have accidentally installed NuGraf. The CDROM you have received contains all of Okino's products even though you purchased only one.

- Updated: June 25, 2010

6. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? - Top

The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' from the Help menu.

- Updated: June 25, 2010

7. What video card and video resolution is recommended? - Top

Okino programs work best at resolutions of 1024x768 or greater. Okino software includes pixel shader support for NVIDIA and ATI video cards. This provides for "multi-texturing" whereby a texture, environment map and bump map can be displayed on an object in real time (depending on the number of 'texture units' your video card supports).

- Updated: June 25, 2010

8. Buggy OpenGL Video Drives - Top

If you select "OpenGL Shaded Mode" upon start-up and the software crashes immediately, or crashes after a file import process, then in **every case** to date the crash is due to a buggy video card driver. Please download and upgrade your video card's driver.

If you do not have time to do this then execute the "Delete 'Preferences' .ini file (reset entire program)" from the Edit/Preferences main menu of the stand-alone NuGraf or PolyTrans software. Restart the software and select the "Non-OpenGL Wireframe" display mode.

- Updated: June 25, 2010

9. Resetting Docking Window Placement or Order - Top

If the placement and/or order of the docking windows look all wrong (which should never occur) then please execute “Reset Docking Window Start-up Locations” from the “Window/Docking-Windows” main menu.

- Updated: June 25, 2010

[e-Mail me the FAQs] - [Search our FAQs] - [Question Not Answered?]
This group contains the most often asked questions about installation and configuration of Okino software. 1. What do I need to do prior to starting the installation process? 2. Additional Info for Windows Vista/Seven/Server-2008 Users 3. Manual Un-Installation of Okino Products 4. How do I show the PolyTrans or NuGraf registration dialog box? 5. I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong? 6. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? 7. What video card and video resolution is recommended? 8. Buggy OpenGL Video Drives 9. Resetting Docking Window Placement or Order

1. What do I need to do prior to starting the installation process? - Top

These notes are provided verbatim from the Okino software installation instructions which are provided to each new customer. These notes are subject to change as new versions of Windows come to market.

a] Windows Vista & Seven users: run installer as "administrator" and disable "UAC". See the "Vista/Seven" information in a corresponding FAQ Manager entry.

b] If you have an older version of PolyTrans installed on your machine already then please uninstall it first. This is important. You can perform the un-install from the Add/Remove control panel applet or from the PolyTrans "START" menu entry.

c] If the installer asks you "Do you want to perform an upgrade of PolyTrans", answer "No", exit and un-install PolyTrans from your computer first.

d] If you receive a -1612 error then see the simple solution elsewhere in the FAQ Manager on how to un-install PolyTrans using the command line 'msiexec'.

e] Error -1723 means that you need to install the "Windows Installer 3.1 Redistributable" from the Microsoft WEB site. http://support.microsoft.com/?id=893803

f] For all rare or odd Installshield installation related issues, please refer to this Okino WEB page: http://www.okino.com/conv/installshieldfixes.htm

NOTE: Installation issues are rare. Always run as the "admin"!

- Updated: June 25, 2010

2. Additional Info for Windows Vista/Seven/Server-2008 Users - Top

1) Okino software is fully "Win32" compliant to all versions of the Microsoft Windows operating system from Windows XP through to Vista/Seven/Server-2008. However, the following special cases are required to install and run the software on Vista/Seven/Server-2008:

1a) Make sure to install the software with full "administrator" privileges and turn off UAC ("User Access Control"). UAC is disabled by going into the "User" control panel applet and selecting the "Change User Account Control Settings". In Windows 7 the next dialog box will display a slider which you will want to set to "Never Notify".

1b) You will need to run the software in "administrator" mode so that third party plug-in modules can write to the Okino "vcplugin" directory.

2) Okino software uses the modern Microsoft "CHM" help file format. However, some third party plug-in modules for Okino software may still use the old "WinHelp" file format, for which you will need to download and install "WinHlp32.exe" from this Microsoft URL. Microsoft requires that this .exe file is to be downloaded from their WEB site only.

http://go.microsoft.com/fwlink/?LinkID=82148

3) If you receive 'Error 1402. Could not open key: UNKNOWN...' during installation or un-installation then please refer to the following Okino tutorial. This is due to incorrect registry permission settings, most often caused by an in-place upgrade of your operating system to Vista/Seven/Server-2008.

http://www.okino.com/conv/changing_windows_registry_permissions.htm

- Updated: June 25, 2010

3. Manual Un-Installation of Okino Products - Top

If you receive a -1612 error during un-installation of an existing Okino product then simply execute the following text on a DOS command line or via the "Run.." menu entry on the START button (you will need to be logged in with administrator privileges):

msiexec /uninstall {guid} REINSTALLMODE="" REINSTALL=""

You need to replace {guid} with one of the following strings:

PolyTrans commercial version installer
{D86BD140-E0A5-470D-BEE9-42C9D2CC1012}

NuGraf commercial version installer
{6F68494A-C2FE-4F4C-BB4A-4EACE1B73BF3}

Okino plug-ins super installer, commercial version
{C1717CAF-F589-4493-B9CC-7A49218233EF}

Okino plug-Ins super installer, demo version
{4DE79189-E5DD-49A0-914F-E40919AAB597}

Okino 'COM Clients' installer
{A52C58AD-1070-4959-8B27-A354B1661595}

Combined NuGraf/PolyTrans demo installer
{A21684A9-64C9-4714-AF1D-15D9C8CE5EBF}

JT installer
{E8960BB5-C83F-4680-8C82-EB37039C0302}

Spatial ACIS CATIA v4 and SAT importers
{B9A51247-771E-43FB-A5A8-7C7CCC7AF188}

Spatial ACIS CATIA v5 and SAT importers
{860EB648-2FE1-4160-A543-04A5B132F245}

If the command line execution reports an error, you will need to upgrade to Microsoft Windows MSI Installer v3 or newer. Go to http://www.microsoft.com and search for this file to download:

"WindowsInstaller-KB893803-x86.exe".
http://support.microsoft.com/?id=893803

If you receive 'Error 1402. Could not open key: UNKNOWN...' during installation or un-installation then please refer to the following Okino tutorial. This is due to incorrect registry permission settings, most often caused by an in-place upgrade of your operating system to Vista/Seven/Server-2008. Such errors are related to the Microsoft MSXML4 installation which presently exists on your machine.

http://www.okino.com/conv/changing_windows_registry_permissions.htm

If Microsoft Windows still believes the software is installed, even though it is not, perform the following operations. This will remove the corresponding PolyTrans info from the Microsoft internal "MSI Database". In reality this never occurs and you should not have to resort to this operation. It is provided for the sake of information disclosure.

1) Download this file anywhere:

http://www.okino.com/download2/windowsinstallercleanup.zip

or from Microsoft:

http://support.microsoft.com/kb/290301

2) Unzip and run the msicuu.exe application. Locate the Okino software reference you wish to remove from the MSI database and click "Remove".

3) Manually delete the PolyTrans files from your disk.

- Updated: June 25, 2010

4. How do I show the PolyTrans or NuGraf registration dialog box? - Top

All Okino software users should be running at least a December 2001 version of software by this time (see 'Help/About' splash screen). The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' in the help menu.

Click on the 'Question not Answered?' link below to send email right now to Okino.

- Updated: June 25, 2010

5. I have purchased your product, installed it, but it does not want to accept the registration number listed on the CDROM (or in the product manual). What is wrong? - Top

You have installed the wrong product from the Okino CDROM. If you purchased NuGraf then you have accidentally installed PolyTrans, or if you purchased PolyTrans then you have accidentally installed NuGraf. The CDROM you have received contains all of Okino's products even though you purchased only one.

- Updated: June 25, 2010

6. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? - Top

The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' from the Help menu.

- Updated: June 25, 2010

7. What video card and video resolution is recommended? - Top

Okino programs work best at resolutions of 1024x768 or greater. Okino software includes pixel shader support for NVIDIA and ATI video cards. This provides for "multi-texturing" whereby a texture, environment map and bump map can be displayed on an object in real time (depending on the number of 'texture units' your video card supports).

- Updated: June 25, 2010

8. Buggy OpenGL Video Drives - Top

If you select "OpenGL Shaded Mode" upon start-up and the software crashes immediately, or crashes after a file import process, then in **every case** to date the crash is due to a buggy video card driver. Please download and upgrade your video card's driver.

If you do not have time to do this then execute the "Delete 'Preferences' .ini file (reset entire program)" from the Edit/Preferences main menu of the stand-alone NuGraf or PolyTrans software. Restart the software and select the "Non-OpenGL Wireframe" display mode.

- Updated: June 25, 2010

9. Resetting Docking Window Placement or Order - Top

If the placement and/or order of the docking windows look all wrong (which should never occur) then please execute “Reset Docking Window Start-up Locations” from the “Window/Docking-Windows” main menu.

- Updated: June 25, 2010