• F.A.Q: Installation and Configuration

    This group contains the most often asked questions about installation and configuration of Okino software.


    1. What do I need to do prior to starting the installation process?
    2. Additional Info for Windows Seven/Eight/Ten/Server-2008 Users
    3. Manual Un-Installation of Okino Products
    4. How do I show the PolyTrans or NuGraf registration dialog box?
    5. I have purchased your product, installed it, but it does not want to accept the registration number. What is wrong?
    6. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product?
    7. What video card and video resolution is recommended?
    8. Buggy OpenGL Video Drives
    9. Resetting Docking Window Placement or Order


    1. What do I need to do prior to starting the installation process? - Top

    These notes are provided verbatim from the Okino software installation instructions which are provided to each new customer. These notes are subject to change as new versions of Windows come to market.

    a] Windows 7, 8 & 10 users: run installer as "administrator" and disable "UAC". See the "Seven/8/10" information in a corresponding FAQ Manager entry.

    b] If you have an older version of PolyTrans installed on your machine already then please uninstall it first. This is important. You can perform the un-install from the Add/Remove control panel applet or from the PolyTrans "START" menu entry.

    c] If the installer asks you "Do you want to perform an upgrade of PolyTrans", answer "No", exit and un-install PolyTrans from your computer first.

    d] If you receive a -1612 error then see the simple solution elsewhere in the FAQ Manager on how to un-install PolyTrans using the command line 'msiexec'.

    e] Error -1723 means that you need to install the "Windows Installer 3.1 Redistributable" from the Microsoft WEB site. http://support.microsoft.com/?id=893803

    f] For all rare or odd Installshield installation related issues, please refer to this Okino WEB page: https://www.okino.com/conv/installshieldfixes.htm

    NOTE: Installation issues are rare. Always run as the "admin"!

    - Updated: May 12, 2017


    2. Additional Info for Windows Seven/Eight/Ten/Server-2008 Users - Top

    1) Okino software is fully "Win32" compliant to all versions of the Microsoft Windows operating system from Windows XP through to Seven/Eight/Ten/Server-2008. However, the following special cases are required to install and run the software on Seven/Ten/Server-2008:

    1a) Make sure to install the software with full "administrator" privileges and turn off UAC ("User Access Control"). UAC is disabled by going into the "User" control panel applet and selecting the "Change User Account Control Settings". In Windows 7 & 8 the next dialog box will display a slider which you will want to set to "Never Notify".

    1b) You will need to run the software in "administrator" mode so that third party plug-in modules can write to the Okino "vcplugin" directory.

    2) Okino software uses the modern Microsoft "CHM" help file format. However, some third party plug-in modules for Okino software may still use the old "WinHelp" file format, for which you will need to download and install "WinHlp32.exe" from this Microsoft URL. Microsoft requires that this .exe file is to be downloaded from their WEB site only.

    http://go.microsoft.com/fwlink/?LinkID=82148

    3) If you receive 'Error 1402. Could not open key: UNKNOWN...' during installation or un-installation then please refer to the following Okino tutorial. This is due to incorrect registry permission settings, most often caused by an in-place upgrade of your operating system to Seven/Ten/Server-2008.

    https://www.okino.com/conv/changing_windows_registry_permissions.htm

    - Updated: May 12, 2017


    3. Manual Un-Installation of Okino Products - Top

    If you receive a -1612 error during un-installation of an existing Okino product then simply execute the following text on a DOS command line or via the "Run.." menu entry on the START button (you will need to be logged in with administrator privileges):

    msiexec /uninstall {guid} REINSTALLMODE="" REINSTALL=""

    You need to replace {guid} with one of the following strings:

    PolyTrans commercial version installer
    {D86BD140-E0A5-470D-BEE9-42C9D2CC1012}

    NuGraf commercial version installer
    {6F68494A-C2FE-4F4C-BB4A-4EACE1B73BF3}

    Okino plug-ins super installer, commercial version
    {C1717CAF-F589-4493-B9CC-7A49218233EF}

    Okino plug-Ins super installer, demo version
    {4DE79189-E5DD-49A0-914F-E40919AAB597}

    Okino 'COM Clients' installer
    {A52C58AD-1070-4959-8B27-A354B1661595}

    Combined NuGraf/PolyTrans demo installer
    {A21684A9-64C9-4714-AF1D-15D9C8CE5EBF}

    JT installer
    {E8960BB5-C83F-4680-8C82-EB37039C0302}

    Spatial ACIS CATIA v4 and SAT importers
    {B9A51247-771E-43FB-A5A8-7C7CCC7AF188}

    Spatial ACIS CATIA v5 and SAT importers
    {860EB648-2FE1-4160-A543-04A5B132F245}

    If the command line execution reports an error, you will need to upgrade to Microsoft Windows MSI Installer v3 or newer. Go to http://www.microsoft.com and search for this file to download:

    "WindowsInstaller-KB893803-x86.exe".
    http://support.microsoft.com/?id=893803

    If you receive 'Error 1402. Could not open key: UNKNOWN...' during installation or un-installation then please refer to the following Okino tutorial. This is due to incorrect registry permission settings, most often caused by an in-place upgrade of your operating system to Seven/Ten/Server-2008. Such errors are related to the Microsoft MSXML4 installation which presently exists on your machine.

    https://www.okino.com/conv/changing_windows_registry_permissions.htm

    If Microsoft Windows still believes the software is installed, even though it is not, perform the following operations. This will remove the corresponding PolyTrans info from the Microsoft internal "MSI Database". In reality this never occurs and you should not have to resort to this operation. It is provided for the sake of information disclosure.

    1) Download this file anywhere:

    https://www.okino.com/download2/windowsinstallercleanup.zip

    or from Microsoft:

    http://support.microsoft.com/kb/290301

    2) Unzip and run the msicuu.exe application. Locate the Okino software reference you wish to remove from the MSI database and click "Remove".

    3) Manually delete the PolyTrans files from your disk.

    - Updated: May 12, 2017


    4. How do I show the PolyTrans or NuGraf registration dialog box? - Top

    The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' in the help menu.

    - Updated: May 12, 2017


    5. I have purchased your product, installed it, but it does not want to accept the registration number. What is wrong? - Top

    You have possibly installed the wrong product. If you purchased NuGraf then you have accidentally installed PolyTrans, or if you purchased PolyTrans then you have accidentally installed NuGraf.

    If you find that the serial numbers "do not stick" or are not accepted then the following method always works. The serial number system absolutely never fails for any single customer:

    1) Go into the stand-alone Okino software (PolyTrans or NuGraf). To bypass any issue, right click on the start-up icon and do "Run as administrator..."

    2) Press the F2 key and enter "deletereginfo" into the command line of the Okino stand-alone software.

    3) Go to the serial number dialog box accessible via the Help menu.

    4) Block copy (via the clipboard) the serial numbers from the download instruction email, in the manner explained just under those serial numbers in the download instructions. Enter them via the "Import by Email" button method.
    - Updated: May 12, 2017


    6. How do I enter the product serial numbers, or, how do I enter the add-on serial numbers after I have already registered the product? - Top

    The registration dialog box can be shown by selecting the 'Show Serial Numbers Dialog Box' from the Help menu.

    - Updated: May 12, 2017


    7. What video card and video resolution is recommended? - Top

    Okino programs work best at resolutions of 1024x768 or greater. Okino software includes pixel shader support for NVIDIA and ATI/AMD video cards. This provides for "multi-texturing" whereby a texture, environment map and bump map can be displayed on an object in real time (depending on the number of 'texture units' your video card supports).

    - Updated: May 12, 2017


    8. Buggy OpenGL Video Drives - Top

    If you select "OpenGL Shaded Mode" upon start-up and the software crashes immediately, or crashes after a file import process, then in **every case** to date the crash is due to a buggy video card driver. Please download and upgrade your video card's driver.

    Note: this just doesn't happen with our customers so it is a more theoretical and contrived FAQ.

    If you do not have time to do this then execute the "Delete 'Preferences' .ini file (reset entire program)" from the Edit/Preferences main menu of the stand-alone NuGraf or PolyTrans software. Restart the software and select the "Non-OpenGL Wireframe" display mode.

    - Updated: May 12, 2017


    9. Resetting Docking Window Placement or Order - Top

    If the placement and/or order of the docking windows look all wrong (which should never occur) then please execute “Reset Docking Window Start-up Locations” from the “Window/Docking-Windows” main menu.

    - Updated: May 12, 2017


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