Do you need technical help or information about any Okino products, with answers direct from our programmers? If so, please email us right now. We typically respond within a few minutes to hours (depending on the time of day), or at the very most within 24 hours. Too many companies shield their senior development teams from outside questions using forums and first + second levels of technical support people. Okino is a company run first and foremost by developers and as such answering your questions directly results in the best and most efficient use of our software in your hands. Also, almost every customer has unique questions relating to their use of PolyTrans & NuGraf in their enterprise, and hence we prefer to provide personal one-on-one answers and discussions. Please include your product serial number (which is available on the inside cover of the CDROM jewel case or from the Help/About splash screen). If you have not registered with Okino before then please include your full product registration information as well so that we may update our database. You can register online now.

Current Product Versions and Request Email Form This is the current verion numbers for NuGraf, PolyTrans, PolyTrans-for-MAX, PolyTrans-for-Maya and the optional add-on converters. If you wish to obtain the newest software releases then please fill out the request form. Alternatively, to receive information about updating your current version of NuGraf or PolyTrans please send email to support@okino.com with your product serial number and any optional add-on serial numbers. If you have not registered with Okino before then please take a moment and follow the prompts of our online registration wizard.  Register your Purchased Product Online If you have recently purchased a copy of Okino's NuGraf or PolyTrans software then please take a moment to register the ownership of the product with us. The online registration wizard will prompt you for the product serial number(s) and your contact informaiton.  Online FAQs and Knowledge Base Our online FAQ and Knowledge Base system contains answers to many common questions as well as information articles and suggestions.  Apply to the Okino Update Mailing List This registration form will allow you to be notified by email whenever new incremental releases of Okino software or other Okino software products are released. Please do not register for this mailing list if you have already provided a valid email address to Okino, such as with the online product registration wizard or your mailed in warranty card.

Okino Computer Graphics 3397 American Drive, Unit # 1 Mississauga, Ontario L4V 1T8, Canada Sales Email: sales@okino.com Support Email: support@okino.com Phone: (905) 672-9328 (888) 3D-OKINO (Toll Free) Fax: (905) 672-2706 Website comments: webmaster@okino.com

A Little Background and Some Insights into Okino Technical Support

It has come to be expected by some software users that once they buy a software package they will rarely see software updates again or be able to contact the company's technical support service. Okino would like to make its NuGraf and PolyTrans users aware that it provides good, direct, fast and friendly technical support to all of its registered customers. Some larger companies staff their technical support departments with "front line" people that shield the customers from the programmers whereas at Okino all technical support and pre-sales questions, answers and suggestions are provided directly by Okino programmers. We place our very lifeblood into the development of our products and stand behind them completely - this is a statement you will not often hear from a larger organization. We find it unfortunate at times that new customers approach our technical support programmers "wielding a stick", only to realize a few days later that we've a bunch of friendly and helpful people to deal with - often we don't go home until we get the job done, or we will often get answers to customers at unusual hours of the day or week (many of our customers know about this!). Luckily all of the "stick wielding customers" have turned into some of our best customers, and many of our customers we know personally after years of friendly email conversations.

The key point is, if you don't email us, you won't get an answer to your question or find out if your problem is easily fixable. If you need a software fix, we'll email you the code the same day or when we can arrange a fix with a third party supplier (some Okino converters are dependent upon third party toolkits, such as ACIS, MultiGen OpenFlight import library, SoftImage libraries, Game Exchange libraries, etc).

Another common belief amongst software users of newly purchased packages (in general, we believe) is that "they they are the first people to ever use the software product". Please keep in mind that you are not the first person to use Okino software; NuGraf and PolyTrans have been under development since 1988 and have been evaluated or purchased by tens of thousands of people; as such any past lurking problems in the software have been quickly fixed due to this large user base. If there is a major problem with the software, we would have fixed it the day after its major release. Any minor problems are fixed by Okino programmers and returned directly to the customer. Nonetheless, we make fixes/changes/improvements to the software every day, as directed by our customers, so please email us!